Last updated: October 23, 2026
Please contact us within 7 calendar days after delivery to request a return or refund. For a change-of-mind return, items must be unused and in their original packaging. Please include your order number and the reason for your request. For damaged, defective, or incorrect items, please also provide photos of the item and packaging.
We review return and refund requests within 1–3 business days. If approved, we will provide return instructions and the appropriate return address. Please contact us before sending an item back.
If an item is defective, damaged on arrival, or we sent the wrong item, we cover the reasonable return shipping costs and provide instructions. For returns due to personal preference or other reasons unrelated to a product or fulfillment issue, the customer is responsible for return shipping costs. We do not charge a restocking fee.
When a return is required, we inspect the item and notify you of the refund decision within 1–3 business days after receiving the returned item. Once approved, we initiate the refund to the original payment method within 1–3 business days. If a return is not required, the same refund initiation time applies after approval.
After the refund is issued, it generally takes 7 business days to appear in your account, depending on your bank or payment provider. If it has not appeared after this time, please contact your payment provider and then contact us for assistance.
KUMANEKO is operated by Hai'an Xiao Xiao Tan Xian Jia Toys Co., Ltd.
WhatsApp: +1 213 849 8828
Nothing in this policy limits consumer rights that cannot be excluded under applicable law.