Last updated: October 23, 2026
This website is operated by Hai'an Xiao Xiao Tan Xian Jia Toys Co., Ltd., trading as KUMANEKO. By using our store or placing an order, you agree to these terms and the policies displayed on this website.
You must be legally able to enter into a purchase agreement, or use the store with a parent or guardian who places the order. Please provide accurate contact, billing, and delivery information. You must not use this website for unlawful activity or interfere with its operation.
We aim to describe our plush toys, clothing, and accessories accurately. Colors may appear different on different screens. Review each product's description, included items, measurements, age guidance, and warnings before purchase. Accessories are included only when specified in the product listing.
Prices, currency, shipping charges, and any applicable taxes shown at checkout should be reviewed before payment. Available payment methods are displayed at checkout. Order confirmation acknowledges receipt of your order. If an item becomes unavailable or an error affects your order, we will contact you to arrange a suitable resolution, including a refund where appropriate.
Orders are processed within 1 day after successful payment. Estimated transit time is 5–10 calendar days after dispatch. Delivery dates are estimates. Please see our Shipping Policy for details.
Please see our Return and Refund Policy for eligibility, the return process, and refund timing. Contact us with your order number before sending a return so we can provide instructions.
Our original designs and website content are protected by applicable intellectual-property laws. Please do not copy or commercially use our content without permission from the relevant rights holder.
We aim to keep the website accurate and available, but interruptions or errors can occur. Please contact us if you notice an issue. Nothing in these terms limits any consumer rights that cannot be excluded under applicable law.
Updates to these terms will be posted here with a revised date. For order or policy questions, contact:
Hai'an Xiao Xiao Tan Xian Jia Toys Co., Ltd.
WhatsApp: +1 213 849 8828